Returns & Dispatch
Process returns. Dispatch faster. Keep customers happy.
Home/Platform/Returns & Dispatch
Simplify Returns and
Dispatch. Deliver
Better Experiences.
TedOps AI helps teams manage returns, exchanges and dispatch in one platform – from label generation and courier booking to warehouse processing and proof of delivery. Reduce costs, speed up fulfilment and keep your customers informed at every step.
TEDOpsAI
Returns Received
124
+12% vs last month
Return Approval Rate
96%
+4% vs last month
Avg. Return Time
2.1 days
-28% vs last month
Dispatch On Time
98%
+12% vs last month
RMA / Order
Customer
Reason
Status
Items
Date
RTN-7842
Greenfield Properties
Wrong size
Approved
2
12 Oct 2024
RTN-7841
Riverside Offices
Damaged item
Inspecting
1
12 Oct 2024
RTN-7839
Brighton Retail
Not as described
Refund Issued
1
11 Oct 2024
RTN-7838
Maple Homes
Exchange
Completed
3
10 Oct 2024
RTN-7836
Crestview School
Faulty item
Received
1
10 Oct 2024
Returns and dispatch can be a
costly headache.
Manual return processes
Slow approval, missing items and lost stock create delays.
Lack of visibility
It's hard to track the status of returned items and outbound shipments.
High operational costs
Manual carrier booking and inefficient workflows increase costs.
Customer frustration
Delayed refunds and poor communication damage loyalty.
Stock reconciliation issues
Returned items often don't make it back to available stock quickly.
Automated return workflows
Approve, exchange or refund with predefined rules.
Carrier integration
Book collection and dispatch with Royal Mail, DHL, DPD and more.
Real-time tracking
Keep customers and teams updated at every stage.
Faster refunds and exchanges
Automate stock updates and trigger refunds or exchange shipments.
Proof of delivery
Capture POD and notify customers automatically.
How TedOps turns returns and dispatch
into loyal customers.
Receive and approve
Log return requests, check items and approve refunds or exchanges.
Process and restock
Scan returned items, update stock and trigger restock workflows.
Dispatch and track
Book couriers, print labels and track shipments in real time.
Notify and close
Send customer updates, capture proof of delivery and close the case.
TEDOpsAI
Return Details
RMA-7842
Work Gloves (L)
SKU: WG-004 · Qty: 1
Return requested
9 Oct 2024
Approved
10 Oct 2024
Item received
11 Oct 2024
Restocked
11 Oct 2024
Refund issued
12 Oct 2024
Track Return
See TedOps in action.
Discover how our returns and dispatch tools can reduce costs, improve customer satisfaction and keep your operations running smoothly.
Returns and dispatch for every team.
Operations. Warehouse. Customer Service. Finance.
Returns management
Approve, exchange or refund with automated workflows.
Carrier integration
Book and manage collections and shipments.
RMA tracking
Track return status from customer to restock.
Refund automation
Trigger refunds to payment providers automatically.
Stock reconciliation
Update stock in real time when items are received.
Label generation
Create return and dispatch labels with one click.
Proof of delivery
Capture and store delivery confirmation.
Customer notifications
Keep customers informed at every stage.
Operational control you can trust.
Role-based access
Control who can approve returns, refunds and dispatch.
Secure data handling
Encrypted customer, order and return data.
Audit trail
Track approvals, refunds and dispatch activity.
Multi-site control
Manage returns and dispatch across all locations.
Happier customers.
Lower costs.
Use TedOps AI to streamline your returns and dispatch process, reduce operational costs and deliver a better customer experience.
TEDOpsAI
Returns & Dispatch Overview
Total Returns
124
+12% vs last month
Avg. Return Time
2.1 days
-28% vs last month
Dispatch On Time
98%
+5% vs last month
Refund Value
£12,430
+10% vs last month
Returns by Reason
Wrong size
38
Damaged item
26
Not as described
22
Faulty item
16
Changed mind
12
Return Outcomes
Refund42%
Exchange28%
Restocked20%
Disposed10%
We value your privacy
We use strictly necessary storage to make this site work. With your consent we also use analytics cookies to understand how the site is used. You can accept, reject or customise optional cookies — and change your mind at any time via Cookie Settings in the footer. See our Cookie Policy.