Help Centre>Jobs & Scheduling>Handle a last-minute schedule change
Handle a last-minute schedule change
Updated 2026-10-10
Cancellations and emergencies without the phone round-robin.
1. Find the gap
When a job cancels, its slot is highlighted on the schedule. Nearby jobs that could be pulled forward are suggested automatically.
2. Reassign in one move
Drag the affected jobs to another engineer or another day. Travel time and working hours are checked as you drop.
3. Send the updates
Confirm once, and everyone is told: engineers see their updated day, and affected customers get a revised time by email or SMS.
See it running on your own workflows
Book a short demo and we'll walk you through this exact flow with your kind of jobs.
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